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Fly2High Support

Having an issue with one of our products? Submit a ticket below or jump into our Discord for real-time help from the community and our team.

Submit a Ticket

Response within 48 hrs

Join Our Discord

Real-time community help

Browse FAQ

Quick answers to common questions

Submit a Support Ticket

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We'll reply to your email within 48 hours. You can also track your ticket status here:

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Join Our Discord

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Response Times

  • Ticket submissions: within 48 hours
  • Discord: typically within a few hours
  • Complex issues may take longer
  • We respond Monday – Friday

Before You Submit

  • Check that MSFS is fully updated
  • Disable other add-ons to test for conflicts
  • Try a Community folder reinstall
  • Check our Discord #known-issues channel
  • Include your MSFS version and specs

Helpful Links

Common Questions

Frequently Asked Questions

How do I install Fly2High scenery?

After purchase, download the installer or ZIP package. Run the installer (if provided) and point it to your MSFS Community folder. Alternatively, extract the ZIP and place the folder directly in your Community folder. Restart MSFS and the scenery will appear.

Where is my Community folder?

The Community folder location depends on your MSFS version:

MS Store: %AppData%\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community

Steam: %AppData%\Roaming\Microsoft Flight Simulator\Packages\Community

How do I set up Fly2GSX?

Fly2GSX requires GSX Pro to already be installed. Download the Fly2GSX profile pack from our Utilities page, then open GSX Pro Configurator and import the .py profile files for each airport. Detailed video tutorials are available on our YouTube channel.

Are updates free after purchase?

Yes! All product updates - including MSFS compatibility updates - are free for life after your initial purchase. You will receive download links via email when updates are released.

Can I use Fly2High products on multiple PCs?

Each license covers one user for personal use. You may install on up to 2 PCs belonging to you. Sharing licenses or distributing downloads is not permitted. Contact support if you need a household license.

What is your refund policy?

All purchases made through Fly2High are considered final. Due to the digital and downloadable nature of our products, refunds are generally not available once a purchase has been completed. This policy helps protect our products from unauthorized distribution, abuse, and piracy.

If you purchase a product that is provided as a service, a refund cannot be issued once work on the requested service has begun.

If you experience an issue with a product, believe you made a purchase in error, or have questions regarding an order, please contact Fly2High Support. We will review the circumstances of your request and determine whether any resolution is appropriate.

By completing a purchase through Fly2High, you acknowledge and agree to this Refund Policy.